Frequently asked questions (FAQ)
Where is my order?
We understand you might be eager to receive your order. The average delivery time for our products is usually around 5–7 business days.
Occasionally, unforeseen circumstances may cause a delay in delivery. We apologize for any inconvenience this may cause. Rest assured, we are actively monitoring the progress of your order and doing everything we can to ensure timely delivery.
We regularly send you shipping updates via email. These emails may sometimes end up in your spam folder, so we recommend checking there as well.
Want more details? No problem! To track the exact location of your package, we recommend using our Track & Trace service. You can enter the tracking number you received into the dedicated Track & Trace section on our website. This gives you direct access to the most up-to-date delivery information.
We understand you want to stay informed about your order status. With our Track & Trace service, you can follow the real-time status of your package yourself.
How can I contact your customer service?
Send us an email at info@mantroforce.com. We always aim to respond within 24 hours. Don’t forget to include your order number if your question is about an existing order!
I want to return my product — how does it work?
We always strive to make our customers happy with our products. We know we can’t please everyone, but if you feel our product is not acceptable, don’t hesitate to email us and we will help you solve the issue.
If you would like to return an order, we are happy to assist you. Products covered by our return policy can be returned within 14 days of receiving the goods. Email us and we will guide you through the process.
Once we receive the returned item, we will process it as quickly as possible. Please note that you are responsible for the cost of return shipping.
For more details, please see our Return Policy.
What are the shipping costs?
There are no shipping costs — we cover them ourselves!
Which shipping carriers do you use?
We work with all major shipping carriers.
How long will it take to receive my order?
The average delivery time is 7 business days.
How can I place an order?
Placing an order is very simple. Click the “Add to Cart” button next to the product you want to buy. You’ll be redirected to your cart. Click “Checkout,” fill in your shipping details, and pay securely.
Can I cancel my order?
Cancellation is not possible once the order has been sent to our shipping team for sorting and processing. If you want to cancel, please contact us as soon as possible.
I received a defective or wrong product — what should I do?
Contact us at info@mantroforce.com. We will ask you to provide some photos and/or a video of the product you received so we can better analyze the situation.
Once our team has reviewed the information and confirmed your case, we will arrange a replacement. Unfortunately, we cannot provide a replacement without visual proof of the defect or incorrect item.
I want to return an order — what should I do?
Our return address is international. You must contact our team for the return address. Be sure to provide the tracking number so we can track the item back to our warehouse.
If you return an order without requesting the return address or without providing the reason for the return, no refund will be issued.
Do I have to return the entire order?
Yes, the entire order must be returned with labels attached and items unused. If an item shows signs of use, no refund will be issued.
Can I exchange my shoes if the size I ordered is too small?
We can only exchange if we accidentally sent the wrong size. If you are unsure which size you need, please check the size chart on our website.
When will I get my money back after returning my item?
We process the refund only after the item has been delivered to our warehouse. It usually takes 7 to 12 business days for us to receive your return, depending on logistics. Once the item arrives at our warehouse, we will initiate the refund within 7 business days. Please allow an additional 3 business days for potential bank processing delays before the funds appear in your account.
Contact
If you have questions about how to return your order to us, you can contact us at info@mantroforce.com.